Contact Us
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Get in Touch
General Support
Questions about using VanLogIQ, account issues, or feature requests
Email:
support@loadstandard.comWe typically respond within 24-48 hours
Security & Privacy
Report security vulnerabilities, privacy concerns, or data requests
Security issues are prioritized and responded to within 24 hours
Legal & Terms
Questions about terms of service, legal matters, or compliance
Email:
legal@loadstandard.comWe typically respond within 3-5 business days
Privacy Inquiries
Questions about our privacy policy or data handling practices
Email:
privacy@loadstandard.comWe typically respond within 3-5 business days
Quick Help
Account & Billing
Questions about your account, subscription, or billing
How to Use VanLogIQ
Learn how to use features and get the most out of VanLogIQ
Feature Requests
Have an idea for a new feature? We'd love to hear it
Bug Reports
Found a bug? Let us know so we can fix it
What to Include in Your Message
Help us help you faster by including relevant information
For Support Requests:
- Your account email address
- Description of the issue or question
- Steps to reproduce (if reporting a bug)
- Screenshots or error messages (if applicable)
- Device and browser information (if relevant)
For Security Reports:
- Description of the security issue
- Steps to reproduce (if applicable)
- Potential impact assessment
- Any additional context or details
For Feature Requests:
- Description of the feature you'd like to see
- Use case or problem it would solve
- How it would improve your workflow
Response Times
Response times are estimates and may vary based on request volume and complexity. We prioritize security issues and critical bugs.
Other Resources
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